Worst service ever experienced and I am 60 years young. That's being KIND. Not fit for purpose. Yes folks it is that BAD. Worst customer service.
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This marked a 12 percent rise from its score this time last year, Roy Morgan added, with Aldi Mobile coming in second at an 84 percent customer satisfaction rating for August, up by 14 percent from last year. Virgin Mobile's score shows that despite the phasing out of its brand in Australia, it is "still supporting its customer base to a high standard", Roy Morgan CEO Michele Levine said. Vodafone Australia was up by 3 percent for a rating of 78 percent; Optus was down by 1 percent for a score of 77 percent; and Telstra came in last, down by 3 percent from last year to a total customer satisfaction score of 74 percent for August 2018. With Virgin Mobile using the Optus network and Aldi Mobile the Telstra network, Roy Morgan also averaged out the "underlying mobile networks", giving Optus an overall customer satisfaction score of 78 percent, while Vodafone Australia scored 77 percent and Telstra 75 percent. Optus had in May confirmed that it would be phasing out its Virgin Mobile Australia subsidiary over the next two years, with retail stores closing in June.
We tried to list just a few of the reasons, but we got a bit carried away... Make a lasting impression with a VIP mobile number. Just in case you forgot. Include roaming in your to-do list.